(This is also why I refuse to use Bluetooth unless there's no other option - 20 years in and it's still far too unreliable for my needs.) This will tell you straight away if the problem is the headphones or if it's the off-bran dongle you bought that doesn't like the headphones. I'd try another model of Bluetooth dongle from a name-brand manufacturer like Netgear or TP-Link. (Sidebar: Bluetooth devices might show in the list but fail to pair if Windows doesn't know what to do with them, hence why your phone might show up, but not actually pair.) Since you've just confirmed your phone shows up in the list of devices when its' nearby, that tells us the dongle is working with your Windows installation, narrowing the problem down to being an incompatibility between the headphones and the dongle. Other than trying to pair another known good working Bluetooth device, such as a Bluetooth speaker, mouse, or keyboard, I can't see why the headphones won't show up in Windows 10's Add A Device screen when they're in pairing mode.
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